At ENSPIR SOLUTIONS we believe in transparency. That’s why we are committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly.
COLLECTION OF PERSONAL INFORMATION
We collect information from you when you place an order for a ENSPIR SOLUTIONS product or services, use our online chat service, register for a webinar, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, or your use of social media. ENSPIR SOLUTIONS is a domain registrar and web hosting service provider, we provide platforms for you to use such as email, web hosting and secure ecommerce. To fulfil requests for domain names, digital certificates or other products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and/or organisational details or other personal information.
Domain name specific data as part of its duties as a domain name registrar, ENSPIR SOLUTIONS is required to provide certain information about customers who register domain names with ENSPIR SOLUTIONS to the relevant naming authority. This information will include personal data such as the customer’s name, address and telephone number.
The relevant naming authority will make such information available to the public through publicly accessible directories of owners of domain names.
It is a condition of the purchase of a domain name from ENSPIR SOLUTIONS that the customer agrees to the transfer of his/her personal data to the relevant naming authority and agrees to the naming authority making that personal data available on a public database. ENSPIR SOLUTIONS can provide its customers with details of the relevant naming authority on request.
INFORMATION WE RECEIVE FROM YOUR USE OF OUR SERVICES OR THIRD-PARTIES
Automated information –
when you visit our website we receive and collect information, which may – in certain circumstances constitute personal information – and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.
Website Analytics tools –
We use analytics services by third parties to collect information about the use of this Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website.
Information Logs –
when you visit the Site, view content provided by us, use our services, use our Chat service, ask us a question, request technical assistance in regards to our services, send us an email or participate in a contest or survey on our website, we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site and error responses returned by our Site or Services.
Other information –
we also receive and store any information that you provide on our Site, our Chat service, any complaint forms on our site, email, telephone, or any other type of communication with our team or related to the provisioning of our services. Whenever you contact us, we will record the ticket, chat or call to ensure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by our team as a result in the event of a dispute over our response.
USE OF PERSONAL INFORMATION
Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:
- To process applications for ENSPIR SOLUTIONS products and services: Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
- To improve customer service: Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
- To send renewal notices: The email address you provide for order processing may be used to send you renewal notices for your services.
- To send periodic emails: In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
- To tell you about our products and services: We may send you information about our products and services that may be of interest to you based on your use of other ENSPIR SOLUTIONS products and services.
- To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
Payment and billing information – we need it together with your contact details, to open a Client or an Affiliate account for you, to process your orders and renewals, to enter into a contractual agreement for any Services, to invoice you and to fulfill our legal obligations for tax calculations.
PROCESSING OF DATA AND CONSENT
We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit. Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about ENSPIR SOLUTIONS products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
SHARING OF INFORMATION AND TRANSFERS OF DATA
All personal information collected by ENSPIR SOLUTIONS is treated as confidential. We disclose entire or part of your data in the limited circumstances described below and with appropriate safeguards on your privacy:
If we are required by law – we will disclose information about you in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety. It is our policy to notify customers of requests for their data from law enforcement unless we are prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other process that specifically precludes member notification.
We may also transfer your personal data to trusted third parties in order to serve purposes that are specified in section 3 above. In circumstances where data is shared with such third parties, they are required to agree to confidentiality terms. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing ENSPIR SOLUTIONS customer data. This group includes vendors that help us provide our services such as payment providers that process your credit card information or information about alternative payment methods and invoicing, and accounting companies as well as vendors that help us prevent fraud.
We may also disclose your personal information to third parties who may take over the operation of our website or business or who may purchase any or all of our assets, including your personal information. We will contact you using the details you provide if there is any change in the person controlling your information.
TRACKING TECHNOLOGIES AND ONLINE ADVERTISING
The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that ENSPIR SOLUTIONS is obligated to follow.
Personal data used to fulfil verification of certain types of products such as SSL certificates and Domain names, and this data will be retained for a minimum of 10 years depending on the class of product or service and may be retained in either a physical or electronic format.
Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.
After the retention period is over, ENSPIR SOLUTIONS securely disposes or anonymizes your personal information in order to prevent loss, theft, misuse, or unauthorised access.
OPTING OUT; WITHDRAWING CONSENT
If at any time you would like to unsubscribe from receiving future periodic emails, we include unsubscribe instructions at the bottom of each email.
If ENSPIR SOLUTIONS is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.
ACCESS TO YOUR PERSONAL DATA
You are responsible for providing ENSPIR SOLUTIONS with true, accurate, current and complete personal information. You are also responsible to maintain and promptly update the information to keep it true, accurate, current and complete. You have the right to access and modify your personal data stored on ENSPIR SOLUTIONS systems. You can request to access or modify your personal information by logging into your customer control panel. We may require you to provide identification in order to verify the authenticity as the data subject.
If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.
We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymization of critical data. When we process credit card information and payments, the credit card is subject to tokenization and strong security measures.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.
To protect against unauthorised access to your account and information, we implement session management and login expiration mechanisms for User Area access. As an additional safety measure, be sure to sign off when you finish using your account and your computer.
Although we take all these measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
FOLLOW RELEVANT LAWS
ENSPIR SOLUTIONS commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. ENSPIR SOLUTIONS declares to fully respect all rights established and laid out in European laws and operates within the limits of the: European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
YOUR RIGHTS IN COMPLIANCE WITH THE EUROPEAN UNION RULES ON PRIVACY
you have the following rights established by law:
- You have the right to review your personal data that ENSPIR SOLUTIONS holds and check it for accuracy.
- You have the right to correct data in the case that errors may be found in our records.
- You have the right to request that any of your personal data be erased. i.e. right to be forgotten.
- You have the right to obtain and reuse use your personal data for your own purposes.
- You have the right to request that ENSPIR SOLUTIONS restrict the processing of your personal data under certain circumstances.
- You have the right to object to our processing of your personal data.
In accordance with ENSPIR SOLUTIONS Terms of Service, we do not sell products, provide services or collect information from any individual under the age of 18. If you are under the age of 18, you are not allowed to use the Site and you must request your parent or guardian to use the Site instead. Should you have an evidence that someone under the age of 18 has bought services and provided their personal information to us, please contact us.
Our Office Locations: ENSPIR SOLUTIONS, 3250 Retail Drive Ste. 120 #110 Carson City, NV 89706, USA.